Every guest rating we have ever received has been five stars. Not a four-point-nine average that hides a bad month — five stars on every rating, across six vehicles, including our two 7-seat SUVs.
We'd rather show you the actual reviews than tell you about them, so here are some of them, word for word, with names and dates. You can verify every one of them on our Turo profile, which is where guests leave them and where we can't edit a thing.
What guests actually keep saying
Read them together and the same three things come up over and over. That's more useful than any average:
- The cars are clean. It's the single most repeated word. Turning a car over properly takes about an hour longer than turning it over quickly, and it is the difference between a five-star review and a three.
- Replies are fast. Guests mention it unprompted, which tells you how rare it is. If you message before booking, you'll get an answer — that's the whole test of a host.
- The Accord's fuel economy surprises people. Two separate guests brought up gas mileage without being asked. On a Smokies week that's real money.
The reviews, unedited
“Very clean and well maintained Honda Accord. Chris was an excellent host, great communication and courtesy. 10 out of 10 recommend, all around smooth experience.”
“Super clean truck! Chris was very quick to reply to my questions!”
“Very great trip, amazing car great gas mileage.”
“Love the car probably will be my next purchase after running. This car drove great and I have no problems.”
“Very responsive. Clean vehicle!”
“Great Host Great Vehicle”
“Get car I was clean smelled good , it’s very good on miles . I highly recommend, the host was amazing 10 out of 10.”
“Great host”
Where the reviews come from
Every car that has been rated so far is rated 5.0:
- 2022 Honda Accord Hybrid — the most-booked car in the fleet and the one most of these reviews are about. Popular for Smokies trips and airport pickups.
- 2019 Ford F-150 — newer to the fleet, already five stars. See the truck rental page.
- 2018 Kia Soul — the compact option, five stars on every rating.
- 2020 Hyundai Elantra SEL — the economy sedan, five stars so far.
- 2020 Kia Telluride S — one of our two 7-seat SUVs, five stars so far. See the SUV rental page.
- 2019 Kia Sorento LX V6 — our newest addition, a second 7-seat SUV; its first rating is five stars.
💡 Why you can trust these more than testimonials on a website. Turo reviews can only be left by someone who actually paid for and completed a trip, and the host can't edit or remove them. That's a meaningfully higher bar than a quote box a business types up itself.
Why we care this much about a rating
Running a small fleet, a rating isn't vanity — it's the whole business. Six vehicles we personally clean and maintain will always beat thirty we've never sat in, and one bad review costs far more than the hour we'd have saved by cutting a corner. That's the actual reason the cars are clean when you get them.
You can see the whole fleet, read how booking works, or just message us with what you need.
Common questions
How many reviews does Cruise Knoxville Car Rentals have?
54 trips hosted and 48 ratings so far, every one of them five stars. They're all visible on our Turo profile, where guests leave them and hosts can't edit or remove them.
Are these reviews real?
Every one is copied word for word from Turo, with the guest's first name and the date. Turo only lets someone review a trip they actually paid for and completed, so you can check any of them against our profile.
What do guests say most often?
Three things, repeatedly: the cars are clean, replies are fast, and the Accord Hybrid's fuel economy surprises people. Two guests raised gas mileage without being asked.
Do you have Google reviews too?
Our review history lives on Turo, because that's where the bookings happen. If you've rented from us and have twenty seconds, a Google review genuinely helps a local business — just ask and we'll send the link.
Which car has the most reviews?
The 2022 Honda Accord Hybrid, by a distance — it's the most-booked car in the fleet. The Ford F-150 and Kia Soul are both also rated 5.0.